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Step 1: Create API Credentials

  1. Go to: Developers > API credentials
  2. Click “Create new credential”
  3. Select Web service user
  4. Set a Description (e.g., DisputeNinja)
  5. Click “Create credential”

  1. Generate an API Key under “Authentication” → “API Key” tab.
  2. Copy and save the key securely (you won’t be able to view it again).
  3. Click “Save changes” to activate the key.

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Step 2: Get Your Live URL Prefix

  1. Go to Developers > API URLs
  2. Copy your Live URL Prefix

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Step 3: Create a User for DisputeNinja

  1. Go to: Settings > Users
  2. Click “Create new user”
  3. Use login method: Email and password
  4. Paste the email from DisputeNinja into the email field

  1. Assign access to:
    Company account and all associated merchant accounts

  1. Assign roles:
    • Under Finance, check: Merchant financial
    • Under Revenue & risk, check: Risk admin
  2. Complete the user creation by clicking through to “Continue” and “Finish”